{"id":999,"date":"2026-03-30T10:43:17","date_gmt":"2026-03-30T08:43:17","guid":{"rendered":"https:\/\/www.ume.li\/blog\/?p=999"},"modified":"2026-03-30T10:43:17","modified_gmt":"2026-03-30T08:43:17","slug":"quest-for-generate-pdf-button","status":"publish","type":"post","link":"https:\/\/www.ume.li\/blog\/2026\/03\/30\/quest-for-generate-pdf-button\/","title":{"rendered":"Quest for generate PDF button"},"content":{"rendered":"

In a HCL Connections environment, PDF export was not possible. The generate PDF button stayed greyed out and you could not select any pages.
\n\"\"<\/a><\/p>\n

Checkin the browser console I saw an error in this line:
\n\"\"<\/a>
\n\"\"<\/a><\/p>\n

Restarting the IC360 Modules did not resolve the problem. <\/p>\n

“Could not retrieve page hierarchy of Wiki” sounds like an access control or db issue so digging into the
\nSystemOut.log file showed this<\/p>\n

[3\/30\/26 10:05:50:999 CEST] 0000095b UserDAOImpl W EJPVJ9367E: Unable to associate the login ID wasadmin to the user ID 7ccf04f1-7dbb-4351-95dd-828d24a08deb.
\n[3\/30\/26 10:06:06:435 CEST] 0000095b UserDAOImpl W EJPVJ9367E: Unable to associate the login ID wasadmin to the user ID 7ccf04f1-7dbb-4351-95dd-828d24a08deb.
\n[3\/30\/26 10:06:24:462 CEST] 0000095b UserDAOImpl W EJPVJ9367E: Unable to associate the login ID wasadmin to the user ID 7ccf04f1-7dbb-4351-95dd-828d24a08deb.
\n[3\/30\/26 10:09:40:115 CEST] 0000095b UserDAOImpl W EJPVJ9367E: Unable to associate the login ID wasadmin to the user ID 7ccf04f1-7dbb-4351-95dd-828d24a08deb.<\/p>\n

Each time I clicked on the PDF button, this message appeared in the log.<\/p>\n

A check in the wikis table revealed the problem:
\nselect * from wikis.user where name in ('wasadmin')<\/code>
\nUsually this query should return nothing. In this case I got a result, with a different DIRECTORY_ID. I checked 2 other HCL Connections instances, where the PDF export worked. None of those returned a result for the query. <\/p>\n

For the solution I got the id for wasadmin from the fileRegistry.xml, made sure that it was the same as in the SystemOut.log and put it into the wikis.user table entry for wasadmin.<\/p>\n

After that change, the “Generate PDF” button worked again, without any restarts.<\/p>\n","protected":false},"excerpt":{"rendered":"

In a HCL Connections environment, PDF export was not possible. The generate PDF button stayed greyed out and you could<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"class_list":["post-999","post","type-post","status-publish","format-standard","hentry","category-connections"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/posts\/999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/comments?post=999"}],"version-history":[{"count":2,"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/posts\/999\/revisions"}],"predecessor-version":[{"id":1004,"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/posts\/999\/revisions\/1004"}],"wp:attachment":[{"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/media?parent=999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/categories?post=999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ume.li\/blog\/wp-json\/wp\/v2\/tags?post=999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}